Shipping Information

1. A confirmation email with all your order details will be sent to you once your order is received. And we will begin processing your order very soon. You can also track your order from Track Order Details.

2. A tracking number will be sent to you by e-mail once items shipped out.

3. Shipping details please check the following table.

4. Please convert to local currency at current exchange rate.

How much does shipping cost?

1. Free Shipping On Orders Over 49 USD - For All Counties

2. Standard Shipping 4.9 USD - For All Countries

3. Express Shipping 25 USD - ONLY available for the following countries at the moment. Express Shipping Rate shown as the below table.

  • Australia
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Japan
  • Netherlands
  • Singapore
  • Spain
  • Switzerland
  • United Kingdom
  • United States
  • United Arab Emirates
  • Saudi Arabia

How long will it take to get my order?

1. For In - Stock item, generally it will take 1-2 days for us to process your order.

2. For Pre - Order item, generally it will take around 30 days (Specific time would be mentioned in product page) for us to restock IT and then process it in 1-2 days when it is restocked.

After we processed the order, then for

  • Standard shipping orders will take around 10-20 business days to arrive.
  • Express shipping orders will take around to 4-10 business days to arrive.(10-18 business days to UAE and Saudi Arabia)

What shipping carriers do you use?

  • For free/standard shipping, we use your local postal service such as USPS, Royal Mail and LePost.
  • For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.

What about duty and taxes?

  • United States: Duty and taxes would be charged regarding on your regions.
  • Australia, Canada, United Kingdom and Europe: We will try out best but orders may be subject to duties and taxes, and customers are responsible for these fees.
  • International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that JW PEI does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us as soon as you place your order.